FAQ
SHIPPING & ORDERS
When will my order ship?
Orders are typically processed within 1 to 3 business days. Once your order ships, you will receive tracking information via email. Processing times may vary during launches or high volume periods.
Do you offer expedited shipping?
Yes. Expedited shipping options are available at checkout. Delivery timelines are shown before final purchase so professionals can choose the speed that works for their studio schedule.
Do you ship internationally?
Currently, Brow Heroes ships within the United States. If international shipping becomes available, shipping rates and delivery times will be calculated at checkout. Duties and customs fees may vary by country.
What should I do if my order arrives damaged?
Currently, Brow Heroes ships within the United States. If international shipping becomes available, shipping rates and delivery times will be calculated at checkout. Duties and customs fees may vary by country.
PRODUCT & INGREDIENTS
What is Good Base™ Whipped Cleanser?
Good Base™ is a pro grade oil free whipped cleanser formulated for brows and lashes. It gently removes makeup, oil, and buildup without compromising lash extension retention or brow lamination results. Its whipped texture allows for controlled, mess free application.
Is Good Base™ safe for lash extensions?
Yes. Good Base™ is an oil free cleanser safe for lash extensions. Oil based cleansers can weaken adhesive bonds and reduce retention. Using a lash extension safe cleanser helps preserve retention and extend the life of your set.
Is Good Base™ safe for brow lamination and lash lifts?
Yes. Good Base™ is safe for brow lamination and lash lifts before and aftercare. Proper cleansing removes excess oil and product buildup, which supports longer lasting lamination/ lift results.
What is the best cleanser for brow lamination and lash retention?
An oil free cleanser designed specifically for brows and lashes is best. Good Base™ removes makeup and oil without stripping or breaking down adhesive bonds, making it ideal for maintaining lash retention and laminated brows.
How do you improve lash extension retention?
To improve lash retention:
• Clean lashes daily with an oil free cleanser
• Avoid oil based makeup removers
• Follow professional aftercare instructions
• Schedule regular fills
Using a lash extension safe cleanser like Good Base™ supports longer retention and healthier natural lashes.
Can Good Base™ be used daily?
Yes. Good Base™ is suitable for daily cleansing of brows and lashes. It removes makeup and oil without stripping or drying.
Is Good Base™ vegan and cruelty free?
Yes. Good Base™ is vegan and cruelty free.
PROFESSIONAL USE
Are Brow Heroes Pro products designed for licensed estheticians and lash artists?
Yes. Brow Heroes Pro products are formulated for professional performance and retail. They are designed to help artists maintain consistent results, improve client retention, and increase studio revenue.
Why is an oil free cleanser important for brow lamination and lash retention?
Oil can interfere with adhesive bonds and lamination structure. An oil free cleanser helps preserve retention, improve service longevity, and protect professional results.
Can retailing aftercare products increase studio revenue?
Yes. Offering professional aftercare products allows artists to increase average ticket value while improving client results. Proper aftercare leads to better retention, stronger client loyalty, and more consistent bookings.
RETURNS & SUPPORT
Do you accept returns?
Due to the nature of cosmetic and hygiene products, we do not accept returns on opened items. If you experience an issue with your order, please contact us within 5 days of delivery.
How can I contact Brow Heroes?
For support inquiries, email us at hey@browheroes.com and include your order number for faster assistance.
